Marketing Solutions for Dentists and Teams

Archive for the ‘Dental Case Presentation’ Category

Dental Marketing- What’s Hot

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Where is the absolute best place to market your practice right now? The answer is inside. Before you venture outside of your practice with direct mail or advertising, be sure you are maximizing the business you already have. Start off by seriously evaluating your case acceptance numbers. How many cases of treatment are you recommending, and how many are being accepted? Some practices are busy today despite the economy, and it’s easy to think busy equals profitable. Unfortunately this isn’t always true.

ritazphotoimage22There is only one way to confirm how successful your case acceptance is and that is to read your data. What does your data say? Plain and simple, your key data = how many cases were presented, and how many were accepted? It is very important to point out that low case acceptance does not necessarily mean poor case presentation… in many situations low acceptance can be a direct result of failure to follow up. One of my mantras is, “The fortune is in the follow up”. Especially in this economy when patients are holding off on treatment, and possibly holding off for longer periods of time, it’s critical to follow up with patients regularly. Keep in touch, show you care, continue to communicate benefits, make yourself accessible, etc.

Remember dental needs that don’t hurt are easy for some to defer; however when you are top of mind and someone’s budget finally allows for either a new TV or the crown they need, chances are higher they will think twice before running out to buy the TV (especially if they just read an article in your newsletter about how procrastination costs patients more…). The most rewarding part of case acceptance marketing and training is the win-win benefit. The better your presentation and follow up, the more patients will pursue treatment and gain health and/or beauty- and the more cases accepted, the higher profits you and your practice will enjoy.

Need help? Call Rita at 303-807-3827 or visit

Dental Case Presentation- Product Review- Featured Product: Henry Schein® GURU

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On a scale of 1 to 10 with 10 being best, I rate Henry Schein®  GURU a 10+.   After years of personally presenting thousands of periodontal and dental implant cases to sometimes scared, financially challenged or “difficult” patients, I can say with confidence, “This consult tool is terrific and will begin to return on your investment from the moment you use it”.  (No, I’m not employed by Henry Schein®. I just love practical solutions to long time problems). 


A specific example of the power of GURU is… A patient is in need of a Sinus Augmentation.  Ok, you can use all the good tangible visuals in the market and verbally explain it in succinct detail and still risk the patient not entirely understanding, or easily show the patient a brief animated program illustrating what happens to the sinus floor post tooth loss.  GURU’s illustration is the best available in the market, I’ve already seen it cut down on the sinus augmentation explanation time and… bonus, the patient definitively “got it,” he understood exactly what his situation was and clearly saw what he needed to do about it- and scheduled surgery immediately post viewing the program. 


There has never been a better visual of a sinus collapse or augmentation- at least that I’ve seen.  Further, GURU’s visuals are friendly and professional, and the program is intuitively useful… there’s even an option to email the patient their personal treatment “program”.  I love this tool and can’t wait to begin training my client’s teams to implement it in all appropriate facets of the practice.    


What are your thoughts?

Who Should Sell Treatment – Dentist or Team Member?

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The correct answer is everyone should sell treatment in your office. By this I don’t mean you should have your entire team running about pitching and closing… Instead I mean your receptionist should be friendly and approachable, your assistant knowledgeable and inquisitive, your hygienist informative and compassionate, and the dentist a good listener with excellent questioning skills.

When it comes to treatment presentation, the best person to present treatment to patients is the person with the best people skills- technical skills are often only a small part of a successful presentation (this spoken from years of personal experience presenting hundreds of diagnosis and treatment recommendations to many times scared, financially challenged or “complicated” patients). In many cases the technicalities of treatment need not even be discussed. Most patients just want to the opportunity to ask specific questions and feel that they have been heard. Yes, there are some patients who absolutely need to see the doctor and learn about all the details. In those situations the doctor is best suited to see the patient. However many times I noticed patients felt more open to ask their “silly” questions and chit-chat with the team members- great trust building and bonding opportunities. It pays to remember the power of strong, healthy people skills when determining who will present treatment and fees for your practice.

Who handles case presentation in your practice?

Video During Dental Case Presentation – Use It or Lose It?

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A dentist recently asked if I thought using CD-Rom or video during case presentation was worthwhile… My answer, yes absolutely; however be sure to always ask the patient for permission first.

For example, ask the patient, “Would you like to see a brief animated video of the treatment? It is only about 3 minutes long however I think you’ll really find it beneficial?” By asking this way you inform the patient the program is animated (so they won’t say no thinking you might show them a horrible real life bloody surgical incision), you let them know it is only 3 minutes long (so they won’t think you’ll hold them hostage with a 30 minute video), and you also politely ask for their permission.

Introduce visual programs and ask for permission in this format- you’ll get patients motivated about their treatment, and help them to feel empowered as a part of their learning and decision process as well.

How do you introduce video programs to your patients during case presentation?